Accessibility is very important to Insomniac Games and PlayStation, and we are committed to offering accessibility options in each of our games. Below is a list of the accessibility options offered in Marvel's Spider-Man 2 at launch, both on disc and via our first game update. Additionally, at the bottom, we have a list of accessibility options planned for a future game update with a target release sometime in early 2024.
> Indicates nested menu that will be expandable to see a full list of options.
* Indicates game update required.
Assign shortcuts to the Left and Right D-Pad, including:
Captions: Display closed captions for non-speech sounds for key in-game events and combat music.
VISUAL
HIGH CONTRAST OPTIONS >
TOGGLES
Marvel’s Spider-Man 2 is a single-player experience.
Marvel’s Spider-Man 2 was built from the ground up for the PS5 and would not be possible on the PS4.
Since work visas are dependent on so many factors (type of visa, work location, time of year relative to the H1B lottery cycle) we consider each applicant on a case-by-case basis. We encourage you to apply for any positions that meet your skills and qualifications. If you are selected to move forward in the interview process, one of our recruiters will discuss your specific visa sponsorship needs at that time.
","user_segment_ids":[]},{"id":46721797390995,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46721797390995.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46721797390995-I-need-help-submitting-a-ticket","author_id":46440856403987,"comments_disabled":false,"draft":false,"promoted":false,"position":10,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":46619284506003,"created_at":"2025-11-21T02:11:28Z","updated_at":"2026-09-16T09:09:38Z","name":"I need help submitting a ticket.","title":"I need help submitting a ticket.","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-21T02:11:32Z","user_segment_id":null,"permission_group_id":23234753453843,"content_tag_ids":[],"label_names":["MSM2"],"body":"First, please ensure your game and PS5 system are fully updated.
Most issues can be resolved by reloading the previous checkpoint or quitting and relaunching the game.
If that does not work, you can also try loading one of the game's auto-backup saves. You can find those via the load section after selecting the save slot from the main menu.
If you are still encountering an issue, please submit a ticket, and we will investigate.
Please ensure you have the latest game and system updates before submitting a ticket, as we will not be able to provide accurate support if you do not.
Click here to submit a ticket.
Most of our jobs are open to remote, in-studio, or hybrid work arrangements. Remote employees must have proper work authorization and live in one of our approved remote work locations throughout the US and Canada. You can view a map of our approved work locations on our careers site: https://insomniac.games/careers. Please note that some openings may have a physical location requirements. If this is the case, it will be clearly stated in the job description.
Insomniac Games is not able to employ anyone in Europe at this time. Sony Interactive Entertainment does have some game development campuses throughout Europe, such as the SIE London studio. Please look for job postings directly on the PlayStation careers site and filter by location.
","user_segment_ids":[]},{"id":46721761434515,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46721761434515.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46721761434515-I-can-t-change-my-symbiote-ability-colors-in-the-post-game","author_id":46440856403987,"comments_disabled":false,"draft":false,"promoted":false,"position":9,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":46619284506003,"created_at":"2025-11-21T02:10:47Z","updated_at":"2025-11-24T19:21:25Z","name":"I can't change my symbiote ability colors in the post game.","title":"I can't change my symbiote ability colors in the post game.","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-21T02:10:47Z","user_segment_id":null,"permission_group_id":23234753453843,"content_tag_ids":[],"label_names":["MSM2"],"body":"You can change the color of your symbiote ability via GAMEPLAY settings, found at the bottom of the list under TENDRIL COLORS. The options are currently:
\nThese options become available after completing the main story.
\nWe recommend only putting your best work on your demo reel or online portfolio. A concise reel is always appreciated – we will ask to see more work if we need to.
","user_segment_ids":[]},{"id":46720429859347,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46720429859347.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46720429859347-I-can-t-change-the-weather-or-time-of-day-in-the-post-game","author_id":46440856403987,"comments_disabled":true,"draft":false,"promoted":false,"position":8,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":46619284506003,"created_at":"2025-11-21T00:47:08Z","updated_at":"2025-11-24T19:21:21Z","name":"I can't change the weather or time of day in the post game.","title":"I can't change the weather or time of day in the post game.","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-21T18:14:19Z","user_segment_id":null,"permission_group_id":23234753453843,"content_tag_ids":[],"label_names":["MSM2"],"body":"The option to change the time of day can be found via GAMEPLAY settings once you've finished the main story in your current file.
If you start a New Game+ playthrough, this setting cannot be changed until the story is completed in your selected file, i.e. you cannot change the time of day when the story is in progress because certain times of day are tied to the story.
There is currently no way to change the weather in Marvel's Spider-Man 2.
","user_segment_ids":[]},{"id":46679268202259,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46679268202259.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46679268202259-Does-Insomniac-Games-offer-internships-How-can-I-get-an-internship-Internship-FAQ-s","author_id":46440856403987,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":46619440678035,"created_at":"2025-11-19T19:27:56Z","updated_at":"2025-11-24T19:31:57Z","name":"Does Insomniac Games offer internships? / How can I get an internship? / Internship FAQ's","title":"Does Insomniac Games offer internships? / How can I get an internship? / Internship FAQ's","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-19T19:27:56Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["Careers"],"body":"Thank you for your interest in our internship program! Here is some helpful information about becoming an Interniac.
Application Period
Eligibility requirements:
We view our internships as a fantastic way to launch into the creative games space.
Please check out our internship VOD available on Twitch:
","user_segment_ids":[]},{"id":46720405787283,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46720405787283.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46720405787283-Can-I-swap-out-the-parry-traversal-abilities-to-spider-arms-or-symbiote-instead","author_id":46440856403987,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":46619284506003,"created_at":"2025-11-21T00:46:26Z","updated_at":"2025-11-24T19:21:25Z","name":"Can I swap out the parry/traversal abilities to spider arms or symbiote instead?","title":"Can I swap out the parry/traversal abilities to spider arms or symbiote instead?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-21T00:46:26Z","user_segment_id":null,"permission_group_id":23234753453843,"content_tag_ids":[],"label_names":["MSM2"],"body":"Yes - you can find this option under the GAMEPLAY settings at the bottom under PETER'S PARRY AND TRAVERSAL ABILITIES. The options available are:
All open roles will be listed under the corresponding department on the Insomniac Games Careers page: https://insomniac.games/careers
If you wish to be considered, please apply online. We review all submissions and forward all qualified candidates to the hiring manager for review. We do not accept resumes, portfolios, or demo submissions through any other methods. Thank you and good luck.
","user_segment_ids":[]},{"id":46720367942931,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46720367942931.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46720367942931-Can-you-recover-my-lost-data","author_id":46440856403987,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":46619284506003,"created_at":"2025-11-21T00:45:31Z","updated_at":"2026-08-16T22:17:41Z","name":"Can you recover my lost data?","title":"Can you recover my lost data?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-21T00:45:31Z","user_segment_id":null,"permission_group_id":23234753453843,"content_tag_ids":[],"label_names":["MSM2"],"body":"Unfortunately, we cannot recover data once it's lost.
If you noticed your save file is missing after booting up the game, do NOT continue playing. Instead, restart the game and see if your data pops again. You may have to restart the console as well.
If that does not work, start a new game and quit immediately during the first cutscene. Then select your file and choose LOAD GAME. If a BACKUP SAVE file containing your data appears, load this and create a manual save from this data.
Prior to a recent update, there was a bug that affected a small percentage of users who reported missing save files. This was addressed in update 1.002.000 and should not occur again. However, if your file was affected and has since disappeared, this isn't something we can recover.
If you have cloud saves via PlayStation Plus, it is worth checking to see if your data was backed up.
","user_segment_ids":[]},{"id":46679215201299,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46679215201299.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46679215201299-What-does-Insomniac-Games-look-for-in-a-candidate-What-qualifications-do-I-need","author_id":46440856403987,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":46619440678035,"created_at":"2025-11-19T19:26:44Z","updated_at":"2025-11-24T19:31:57Z","name":"What does Insomniac Games look for in a candidate? / What qualifications do I need?","title":"What does Insomniac Games look for in a candidate? / What qualifications do I need?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-19T19:26:44Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["Careers"],"body":"We have many roles at Insomniac and each has a specific set of skills, knowledge, and abilities required. Please feel free to look through our different postings on our careers page. https://insomniac.games/careers/ These postings will have job descriptions that will outline what qualifications we are looking for in each role.
Additionally, Insomniac looks for people who are aligned with our vision and mission.
","user_segment_ids":[]},{"id":46720376664851,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46720376664851.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46720376664851-Can-you-add-SUIT-into-the-game","author_id":46440856403987,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":4,"vote_count":6,"upvote_count":5,"downvote_count":1,"section_id":46619284506003,"created_at":"2025-11-21T00:44:39Z","updated_at":"2026-09-21T06:55:33Z","name":"Can you add [SUIT] into the game?","title":"Can you add [SUIT] into the game?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-21T00:44:39Z","user_segment_id":null,"permission_group_id":23234753453843,"content_tag_ids":[],"label_names":["MSM2"],"body":"When working on an IP as popular as Spider-Man, whose history of outfits spans decades, we often get requests to add specific suits into the game.
As always, we are open to feedback on suit preferences and suggestions - however, we cannot guarantee that your preferred suit will make it into Marvel's Spider-Man 2. We also cannot add every suit in Spidey's iconic wardrobe - but we do our best to include a variety of styles, designs, and favorites!
","user_segment_ids":[]},{"id":46679176196115,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46679176196115.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46679176196115-The-position-I-want-is-no-longer-posted-how-can-I-apply","author_id":46440856403987,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":46619440678035,"created_at":"2025-11-19T19:25:48Z","updated_at":"2025-11-24T19:31:57Z","name":"The position I want is no longer posted; how can I apply?","title":"The position I want is no longer posted; how can I apply?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-19T19:25:48Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["Careers"],"body":"We have been blown away by the excitement and interest in that role, and we have closed it in order to read and respond to the applications we've received. If we determine that we need to speak with additional candidates in the future, this job may be re-posted to our website. Please keep your eye out for future opportunities! https://insomniac.games/careers
","user_segment_ids":[]},{"id":46712353263251,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46712353263251.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46712353263251-I-cannot-continue-progress-on-the-Evolved-Slack-Line-A-D-Surge-trophy-What-can-I-do","author_id":30567769141651,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":-4,"vote_count":4,"upvote_count":0,"downvote_count":4,"section_id":46619284506003,"created_at":"2025-11-20T19:49:17Z","updated_at":"2026-08-23T14:41:05Z","name":"I cannot continue progress on the Evolved/Slack Line/A&D/Surge trophy. What can I do?","title":"I cannot continue progress on the Evolved/Slack Line/A&D/Surge trophy. What can I do?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-24T19:21:25Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["MSM2"],"body":"
If you're experiencing issues continuing progress on a trophy, there are a few things you can try in order of complexity:
In most extreme cases, you may need to start a new save file with the intent of completing the respective trophy requirement, as they should trigger with a refreshed playthrough.
","user_segment_ids":[]},{"id":46677559186323,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46677559186323.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46677559186323-How-can-I-break-into-the-industry","author_id":46440856403987,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":46619440678035,"created_at":"2025-11-19T18:48:13Z","updated_at":"2025-11-24T19:30:59Z","name":"How can I break into the industry?","title":"How can I break into the industry?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-19T19:30:47Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["Careers"],"body":"There are many ways people can break into the industry.
First of all – there is a community of online mentorship program called Game Mentors online. This is a forum where professional game devs gather to take aspiring game devs under their wing. You can go online and create a profile and see if you can find yourself a mentor to help guide you.
Some other great resources available are online in the forums and blogs of sites such as Gamasutra and IGN. They have resources regarding how to break into the industry and learning tools available for your use – just create a free online profile and start helping yourself to all the great knowledge provided. You can also go into gaming forums where you can post your work and get critiques from other game devs at sites like Polygon, Tech-Artists.Org, etc.
Lastly, Insomniac offers Internship opportunities every summer. So if you’ll be a current student, able to work for an employer in the US (we do NOT sponsor students, you’d have to get a visa on your own or through your school if needed) and available for 8-12 weeks, we post all of our internships online around the Fall for the following Summer. So keep your eyes peeled and on our website and apply when they get posted. Remember to include your resume and link to your portfolio or some samples of work you’ve done in the past!
You can check out some VOD’s of our career focused Insomniac Live episodes that feature different departments. These game developers share their experiences and advice on the industry.
","user_segment_ids":[]},{"id":46712350115603,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46712350115603.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46712350115603-Why-are-Spider-Man-s-feet-glowing-red","author_id":30567769141651,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":46619284506003,"created_at":"2025-11-20T19:48:36Z","updated_at":"2025-11-24T19:21:26Z","name":"Why are Spider-Man's feet glowing red?","title":"Why are Spider-Man's feet glowing red?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-24T19:21:26Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["MSM2"],"body":"If Spider-Man's feet are glowing red during air combat, this is because THE FLOOR IS LAVA ability is enabled, which can be equipped or unequipped via the SUIT TECH menu if you haven't unlocked the SUIT TECH FUSION.
If you've unlocked the SUIT TECH FUSION (both abilities in the shared slot), there is currently no way to unequip this ability, thus the effect cannot be removed.
","user_segment_ids":[]},{"id":46677118696339,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46677118696339.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46677118696339-Can-you-hire-me-as-a-voice-actor-or-mocap-actor","author_id":46440856403987,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":46619440678035,"created_at":"2025-11-19T18:34:49Z","updated_at":"2025-11-24T19:31:58Z","name":"Can you hire me as a voice actor or mocap actor?","title":"Can you hire me as a voice actor or mocap actor?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-19T18:34:49Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["Careers"],"body":"At this time, Insomniac Games does not directly employ voice-over actors. However, we do have a few things to consider:
Currently, we don’t have a system set up for demo submissions but there is a YouTube channel devoted to up and coming voice over actors, could be a valuable reference for some. The cover how to break in, what casting agents are looking for etc. https://vobuzzweekly.com/.
We hope this info is helpful for you and we wish you the best of luck in your future endeavors.
","user_segment_ids":[]},{"id":46712304212883,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46712304212883.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46712304212883-I-m-experiencing-frequent-crashes-and-or-error-code-108255-1-what-should-I-do","author_id":30567769141651,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":-3,"vote_count":3,"upvote_count":0,"downvote_count":3,"section_id":46619284506003,"created_at":"2025-11-20T19:47:46Z","updated_at":"2026-10-30T21:05:52Z","name":"I'm experiencing frequent crashes and/or error code 108255-1, what should I do?","title":"I'm experiencing frequent crashes and/or error code 108255-1, what should I do?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-20T19:47:50Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["MSM2"],"body":"
Thank you for your application! You've taken the first step in the hiring process for our internship program! Here is an overview of our interview and hiring process. This process can take up to two months based on team bandwidth and schedules.
1. Application review 1-2 weeks
2. Recruiter phone screen 1-2 weeks
3. Testing (select roles) 1-2 weeks
4. Insomniac team interview 1-2 weeks
5. Offer stage 1 week
As always, we'll share news about our games when the time is right. If we have news, you'll find the latest on our official social media @insomniacgames on Twitter, Discord, Instagram, and Facebook.
If there is no news being posted, there is no news to share.
Outside of incoming game updates/hotfixes/patches, our support channels are NOT the place to seek information about future releases. Inquiries that are not related to game support will not be answered.
Please note: unless otherwise stated by Insomniac Games (and trusted partners at PlayStation and Marvel), information that doesn't come from us should be considered a rumor, potentially false, or possibly misinformed.
","user_segment_ids":[]},{"id":46650887866003,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46650887866003.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46650887866003-I-have-made-all-enemies-dance-but-I-did-not-receive-the-Death-By-Disco-Trophy","author_id":35129238005395,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":46619414137747,"created_at":"2025-11-18T22:11:30Z","updated_at":"2026-07-28T00:19:59Z","name":"I have made all enemies dance but I did not receive the Death By Disco Trophy.","title":"I have made all enemies dance but I did not receive the Death By Disco Trophy.","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-24T19:27:49Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["R&CPS4"],"body":"We are not aware of a bug with this trophy. It is likely that an enemy was missed. The most commonly missed enemies are the bosses, flying and swimming ones.
","user_segment_ids":[]},{"id":46650933234195,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46650933234195.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46650933234195-How-can-I-get-the-Bouncer","author_id":35129238005395,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":46619399726483,"created_at":"2025-11-18T22:12:18Z","updated_at":"2025-11-24T19:27:49Z","name":"How can I get the Bouncer?","title":"How can I get the Bouncer?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-24T19:27:49Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["R&CPS4"],"body":"The Bouncer was a pre-order exclusive item and there is no way to obtain it if you did not pre-order.
","user_segment_ids":[]},{"id":46650893840531,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46650893840531.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46650893840531-I-am-stuck-and-can-no-longer-progress","author_id":35129238005395,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"upvote_count":0,"downvote_count":2,"section_id":46619462509715,"created_at":"2025-11-18T22:12:58Z","updated_at":"2026-08-22T16:51:35Z","name":"I am stuck and can no longer progress.","title":"I am stuck and can no longer progress.","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-24T19:27:49Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["R&CPS4"],"body":"First please make sure your game is fully updated and that you are truly stuck by consulting an online guide or video walkthrough.
Sometimes Leaving the current planet then returning and/or killing Ratchet and respawning can resolve these issues.
If nothing above resolves the issue then you might need to restart.
There are currently no plans for the upgrade offer to expire.
","user_segment_ids":[]},{"id":46668983638547,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46668983638547.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46668983638547-If-I-received-Marvel-s-Spider-Man-PS4-as-part-of-PlayStation-Plus-am-I-eligible-for-the-Marvel-s-Spider-Man-Remastered-upgrade-offer","author_id":35129238005395,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":46619459643027,"created_at":"2025-11-19T15:16:13Z","updated_at":"2025-11-24T19:26:25Z","name":"If I received Marvel's Spider-Man PS4 as part of PlayStation Plus am I eligible for the Marvel's Spider-Man Remastered upgrade offer?","title":"If I received Marvel's Spider-Man PS4 as part of PlayStation Plus am I eligible for the Marvel's Spider-Man Remastered upgrade offer?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-24T19:26:25Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["MSMPS4"],"body":"PS4 games redeemed as a PlayStation®Plus benefit are not eligible for a PS5 upgrade.
","user_segment_ids":[]},{"id":46668986065939,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46668986065939.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46668986065939-If-I-own-a-physical-copy-of-Marvel-s-Spider-Man-PS4-do-I-need-my-disc-to-buy-and-or-play-Marvel-s-Spider-Man-Remastered","author_id":35129238005395,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":46619459643027,"created_at":"2025-11-19T15:16:42Z","updated_at":"2025-11-24T19:26:25Z","name":"If I own a physical copy of Marvel's Spider-Man PS4, do I need my disc to buy and/or play Marvel’s Spider-Man Remastered?","title":"If I own a physical copy of Marvel's Spider-Man PS4, do I need my disc to buy and/or play Marvel’s Spider-Man Remastered?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-24T19:26:25Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["MSMPS4"],"body":"Yes, if you own a physical version of Marvel’s Spider-Man and want to take advantage of the upgrade offer from PS4 -> PS5. You will need to insert the disc to obtain the upgrade. You will also need to insert the disc each time you wish to play Marvel’s Spider-Man Remastered on PS5.
","user_segment_ids":[]},{"id":46669042309267,"url":"https://insomniac.zendesk.com/api/v2/help_center/en-us/articles/46669042309267.json","html_url":"https://support.insomniac.games/hc/en-us/articles/46669042309267-How-do-I-upload-transfer-my-save-from-PS4-to-PS5","author_id":35129238005395,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":46669909531027,"created_at":"2025-11-19T15:17:45Z","updated_at":"2025-11-24T19:24:52Z","name":"How do I upload / transfer my save from PS4 to PS5?","title":"How do I upload / transfer my save from PS4 to PS5?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-24T19:24:52Z","user_segment_id":null,"permission_group_id":26240685557523,"content_tag_ids":[],"label_names":["MSMR"],"body":"***This requires at least version 1.19 (PS4) and 1.001 (PS5).***
Make sure your PS4 console is connected to the internet and you are signed into your PSN account.
PS Plus is not required to transfer your save game. This transfers the current Continue save game, not every save within the save slot. Only one save file at a time can be stored on the game servers. Uploading a save file will replace any save file you previously uploaded on the game servers. Downloading the save on the PS5 console does not remove it from the game servers. The same save file can be imported any number of times to new blank save slots. Uploading your save file does not remove it from your PS4 console, it just copies the save file to the game server. The save file transferred is the auto-save that “Continue” would play.
Please Note: This may be possible to transfer a PS4 save via the backwards compatible PS4 disc or app on PS5, but you need to make sure you reboot your PS5 after updating to version 1.001.
","user_segment_ids":[]}],"sort_by":"position","sort_order":"desc"}