Before submitting a ticket, please verify the integrity of your game files and ensure you have the latest game update and GPU drivers.
How to verify the integrity of your game files
Please follow one of the links below for a guide on how to verify the integrity of your game files.
How to update your drivers
Depending on your graphics card manufacturer, please use one of the links below to update your drivers.
Please read on if the issue is not resolved after taking the steps above
To help us troubleshoot as quickly as possible, we will need you to send us the following files:
- Ratchet & Clank - Rift Apart.log
- Crash dump files (.mdmp)
- Save file where the issue is occurring
How to get Ratchet & Clank - Rift Apart.log, crash dumps and save files
Go to your Windows Documents folder. Here you will find a folder named Ratchet & Clank - Rift Apart, that holds a text file named Ratchet & Clank - Rift Apart.log. Also check if there are any .mdmp files in there. If so, please attach them to your support request. The save files are located in a subfolder with a long number or a combination of letters and numbers.
The path of the folder having the files will look similar to this:
C:\Users\USER\Documents\Ratchet & Clank - Rift Apart
On English Windows systems, you can copy and paste the line below into your file explorer. It should take you directly to where the log, crash dumps and save files are located.
%userprofile%\documents\Ratchet & Clank - Rift Apart
How to create a DxDiag.txt
Press the Windows key on your keyboard or use the Windows search function. Type dxdiag and press enter. This will open the DirectX Diagnostic Tool. From the main screen, press Save All Information to save a DxDiag.txt file. Add this file to your support request.
Once you have those files, click here to submit a ticket.
Please attach all the requested files to the ticket to help us troubleshoot as quickly as possible.