First, please ensure your game and PS5 system are fully updated.
Most issues can be resolved by reloading the previous checkpoint or quitting and relaunching the game.
If that does not work, you can also try loading one of the game's auto-backup saves. You can find those via the load section after selecting the save slot from the main menu.
If you are still encountering an issue, please submit a ticket, and we will investigate.
Please ensure you have the latest game and system updates before submitting a ticket, as we will not be able to provide accurate support if you do not.
Click here to submit a ticket.