Please use the "Submit a Request" link above to submit a ticket, and we will investigate the issue thoroughly. However, this process can take some time, and the results could vary. The best workaround would be to load a backup save.
How to load a backup save
Marvel's Spider-Man 2 features automatic backup saves at key points. If your current game slot is stuck in an unplayable state, you can return to a backup save instead of starting the game over.
To do this, from the main menu, select your save slot, then select "Load Game". You should see a list of your saves, including ones marked [Backup].