If you're experiencing frequent crashes or getting error code 108255-1, try the troubleshooting steps below. If none of these resolve the issue, open a ticket with PlayStation Support as a hardware problem is potentially happening.
- UPDATE EVERYTHING: Please ensure the game and your PS5 system are updated. To update your game, highlight the game icon on the PS5 menu, press options, and select "Check for Update".
- TEST MODES: If possible, try switching between 'Performance' and 'Fidelity' Mode.
- If you can't access these settings, change the default mode via console settings by going to "Save Data and Game/App Settings" > "Presets" > "Performance Mode or Resolution Mode".
- DISABLE VRR/HDR: Disabling VRR and HDR at the console level could help.
- Find these settings under "Screen and Video" in the PS5 settings.
- CREATE MANUAL SAVES: If you can play, create a manual save, then load that save.
- REINSTALL: You might need to reinstall the game if you are crashing consistently.
- REBUILD DATABASE: You might need to rebuild your system's database, but please be aware that you will lose all your local data. We suggest contacting PlayStation support before trying that.
If your system is warning about overheating or you cannot play at all, please contact PlayStation Support for further investigation as soon as possible.