First please make sure there is no tutorial message on the screen, the game will intentionally pause during tutorial sections until the tutorial action is completed.
If that does not resolve the issue then please use the Contact Us link above to submit a ticket and we will investigate the issue thoroughly. However, this process can take some time and the results could vary. If the Restart from Checkpoint option does not resolve the issue. The best workaround would be to load a backup save.
Marvel’s Spider-Man Remastered and Marvel’s Spider-Man: Miles Morales features automatic backup saves at key points in the story, usually when a mission is completed. If your current game slot is stuck in an unplayable state, you can return to a previous save instead of starting the game over:
- From the main menu, select the game slot where you’re experiencing an issue.
- Instead of choosing Continue, choose Load Game. You will be prompted that loading a game will overwrite your current auto save. Press X to continue.
- The Load Game screen will appear, with a list of your save games as well as backup files.
- Using the date, choose the latest file marked [BACKUP]. Continue playing the game.
You may lose some side content progress depending on the time between when the save was made and when you experienced an issue.