Insomniac Games Support Help Center home page
Submit a Request
Sign in
  1. Insomniac Games Support
  2. Marvel's Spider-Man

Marvel's Spider-Man

Game Of The Year Edition

  • I am unable to access The City That Never Sleeps DLC
  • Are the DLCs / Updates on the disc, or do I have to download them?
  • What is Included in the Game of the Year Edition?
  • If I own the original release and the Game of the Year Edition can I earn trophies twice?

Marvel's Spider-Man: The City that Never Sleeps

  • How do I access The City That Never Sleep DLC?
  • I bought The City That Never Sleeps but I can’t play it.

Pre-order

  • I never received my FigPin for pre-ordering.

Collectibles

  • A backpack is stuck inside a building or in the ground.
  • The ESU suit did not unlock after I took all of the secret photos.

Localization

  • Marvel's Spider-Man Language Options

Feedback

  • Please add my favorite suit to the game.
  • I have suggestions or feedback about the game.

Questions

  • Will my PS4 copy of Marvel's Spider-Man run on the PS5 console?
  • Why is the game so hard?

Progression

  • Main Missions are no longer appearing in the game.
  • How do bonus objectives for random crimes work?
  • A Research Station in the Upper West Side is locked.

System

  • I deleted or can no longer access my save data.
  • A Trophy didn’t unlock but I completed the requirement.
  • I Platinumed the game, will I receive a special avatar?
  • The game appears smaller than my screen (black bars).
  • I have an issue with my save file.
  • The game won’t install

Release Notes

  • Version 1.19 Release Notes
Insomniac Games Support Help Center home page
Website | Instagram | Twitter | Facebook | Discord | Reddit